Privacy policy
1. Who we are
This policy explains what personal information Studio Bronte collects, why we collect it and how we keep it safe. We follow UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Studio Bronte is the trading name of Studio Bronte Pilates Limited, registered in England and Wales (company number 17178049). We are the controller of your data.
Address: 1–3 South Street, Chichester, PO19 1EH.
Email: hello@studiobronte.co.uk.
ICO registration number: ZC265810.
2. What information we collect
We only collect what we need to run your bookings and keep you safe in class.
Contact details: name, email address, phone number and emergency contact.
Account and booking details: your classes, packs, memberships, attendance, cancellations and waitlists.
Payment details: billing information. Card payments are handled by our payment provider, and we never see or store your full card number.
Health information: answers to our health questionnaire and anything you tell your instructor about injuries, conditions or pregnancy.
Marketing preferences: whether you have signed up to our emails.
Website data: basic information collected by cookies when you visit our website, such as pages viewed and device type.
Photos and videos: if you appear in studio content we share on social media.
3. How we use it
The law requires us to have a legal reason for each use of your data. Ours are set out below.
What we use it for | Legal reason |
|---|---|
Managing your account, bookings, packs and memberships | Contract |
Taking payments and collecting membership fees | Contract |
Contacting you about class changes or cancellations | Contract |
Keeping you safe in class | Explicit consent (see section 4) |
Contacting your emergency contact if you are taken ill | Vital interests |
Sending news, offers and newsletters | Consent – you can unsubscribe any time |
Improving our classes, timetable and website | Legitimate interests |
Sharing studio photos and videos on social media | Consent |
Keeping financial and tax records | Legal obligation |
4. Health information
Health information is special category data, so we only collect it with your explicit consent and only use it to keep you safe in class.
You give consent when you complete our health questionnaire. You can withdraw it at any time by emailing us, but we may not be able to let you attend classes without it.
Only Studio Bronte and the instructors teaching you can see it.
We never use it for marketing or share it with anyone else, unless there is a medical emergency.
5. Who we share it with
We never sell your data. We only share it with trusted providers who help us run the studio. They must keep it secure and use it only for our purposes.
Provider | What they do |
|---|---|
Momence | Booking system, client accounts, payments and studio emails |
Our payment processor | Processing card payments securely |
Framer | Hosting our website |
Google Workspace | Studio email and file storage |
Our self-employed instructors | Seeing class lists and health notes for the classes they teach |
Accountants and professional advisers | Bookkeeping, tax and legal advice |
We may also share information if the law requires it, or with emergency services if you are taken ill.
Some providers may store data outside the UK. When they do, we make sure it is protected by approved safeguards, such as UK adequacy decisions or standard contract clauses.
6. How long we keep it
We keep your data only for as long as we need it, then delete it securely.
Information | How long we keep it |
|---|---|
Account and booking history | While your account is active, plus 2 years |
Health questionnaire and notes | While your account is active, plus 2 years |
Payment and financial records | 6 years, as required for tax |
Marketing list | Until you unsubscribe |
Photos and videos on social media | Until you ask us to remove them |
7. Your rights, cookies and complaints
You have the right to:
See a copy of the data we hold about you.
Ask us to correct anything that is wrong.
Ask us to delete your data, unless we must keep it by law.
Object to or restrict how we use it.
Withdraw consent at any time, including for marketing and photos.
Ask for your data in a format you can take elsewhere.
To use any of these rights, email hello@studiobronte.co.uk. We will reply within one month and will not charge you.
Cookies. Our website uses essential cookies to work properly, and analytics cookies to show us how people use it. You can accept or decline non-essential cookies when you first visit, and change your choice in your browser settings.
Changes. We may update this policy. The latest version will always be on our website, with the date it was last updated.
Complaints. If you are unhappy with how we use your data, please contact us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.